Shipping policy

Shipping Fee

For shipping addresses in Canada, we charge a flat rate of CAD$16 for shipping, and orders over CAD$100 qualify for free shipping.

For shipping addresses in the United States, we charge a flat rate of US$16 for shipping, and orders over US$100 qualify for free shipping.

P.O. Box Shipments and Delivery Locations:

We can only ship orders to PO Boxes located in Canada. USA orders must ship to a physical address.

Delivery Time:

We process all orders during regular business hours (M-F 8:00 AM - 5:00 PM Eastern Standard Time). That means you can expect your order to ship within 2 to 3 business days. Bulk sale orders may need more time to process.

Delivery Address Accuracy:

In order to ship your package, we require a complete street address with a postal code to ensure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. We will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.

Shipping Delays:

All of our shipments are delivered by common carriers. Once your shipment is handed off to a courier it is largely outside of our control when it will be delivered. We do make every effort to provide accurate tracking information and assist you with any problems with a courier however we are not responsible for any delays that the courier may encounter delivering your package. We do not offer any guarantee of delivery date or time once the package leaves our shipping department.

Shipping Damage:

Damaged, lost or short shipments should be reported to us immediately at muutal.cs@gmail.com so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.

All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to: muutal.cs@gmail.com. Unfortunately, we cannot make or allow claims against any shipment which is not marked as "DAMAGED" with the courier or freight company. It is the responsibility of the receiver to carefully check each shipment and notify the courier of damage before signing to accept the shipment.